Public consultation begins on Energy Charter

AGIG Ben Wilson

The companies involved in the charter said customers, communities and other stakeholders can now gain insights into improvements made by Australian energy retailers, distributors, transmission companies and generators over the last year to improve customer experience and affordability.

Over the past 12 months, the Energy Charter said its signatories have collectively produced a focused awareness campaign during COVID-19 to inform customers of the help available, which highlighted opportunities to discuss bills and energy usage together.

The signatories also committed to include public customer satisfaction scores in their disclosures to the IAP as well as sponsoring more than 10 #BetterTogether initiatives that saw groups of businesses working together to deliver outcomes for customers.

Today, the Independent Accountability Panel – after receiving disclosure reports from the 19 signatories of a world-first Energy Charter – will commence a period of public consultation.

Energy Charter CEO Council Chair Ben Wilson said 2019 was a foundational year for the Energy Charter, with 2020 being all about delivery.

“This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic,” said Mr Wilson.

“However, with these challenges also came unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to ‘deliver energy for a better Australia’.”

The IAP, which is made up of Chair Clare Petre and panellists Cassandra Goldie, Australian Council of Social Service CEO, and Andrew Richards, Energy Users Association of Australia CEO, will now review the signatory disclosures.

Over coming weeks, the Energy Charter signatory CEOs will meet with the panel to discuss how they delivered on their commitments to customers over the past 12 months.

Throughout October, the IAP also welcomes a period of public consultation for online stakeholder forums.

The panel says written submissions about the signatories’ disclosures are invited until the 30 October 2020, with the report to then be published this December.

Click here to provide a written submission.

For more information visit the Energy Charter website.

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